Toll Free 800 Number: 1-877-780-3570
PO Box 64784
St Paul, MN 55164
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How do I determine the correct size to order?
Measure each child with shoes on from the top of the head to the floor. If you are placing your order 3-6 months prior to the graduation date, add 1⁄2" to 1" to child’s present height and select gown size accordingly. Please note that the measurements are for the child wearing the graduation gown, NOT the measurements of the gown itself. Please CLICK HERE for the graduation gown size chart.
What do I do if there is a problem with my order?
Please contact us at 877-780-3570 or you can email us at firstname.lastname@example.org.
How do I know if an item is in stock?
We use real-time inventory, which means if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All of our orders ship the same business day as long as the order is received by 2 p.m. eastern time.
If an item is out of stock, am I allowed to purchase this item by placing a back order?
Yes! We do currently accept orders for items that are out of stock.
How do I know if my order has been confirmed and received?
As soon as your order is placed you will receive a confirmation email. We will send you a second email with a tracking number once your order has been shipped. You may contact us at Service@littlegraduates.com or you can call us at 877-780-3570 to check to see if we received your order.
Can I buy from LittleGraduates.com by phone or an alternative method?
Our website is safe and secure. We provide you with the most advanced and secure shopping experience possible, Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information. Our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard.
However, feel free to place an order by phone. You may place your order over the phone by calling us at 877-780-3570.
How do I cancel or make changes to my order?
Please email us at Orders@littlegraduates.com or call us at 877-780-3570 to make changes to your order. Please note that our goal is to ship your order immediately, and we have set up our system to automatically process your order as quickly as possible. We will make every attempt to cancel or change your order but will NOT guarantee that your change will be made. If an error is made and we are unable to stop your order, we need you to receive the order and return it for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been placed and sent to the warehouse for processing. We apologize for any inconvenience this may cause. Please CLICK HERE to view our full return policy.
How do I figure out the pricing and availability?
Our website displays the most current information available regarding pricing and availability of items. We use real-time inventory, so if you can add the item to your shopping cart then the item is in stock and ready to be shipped.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal.
What taxes will I have to pay?
We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase
2.) I have been charged sales tax, but we are tax exempt.
We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.
3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?
You can submit your forms to email@example.com or fax them to 800-210-4423 to the attention of: Tax Department. Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.
Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.
4.) What forms are accepted to make my account exempt from sales tax?
For Profit Organizations
Note: If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.
Nonprofit Exempt Organizations/Government Entities/Schools:
Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.
If I place my order today, when will I receive it?
The time it takes for you to receive your order depends on where you live and if you have purchased a personalized item. Please remember the following information regarding shipping time:
The chart below shows how long it will take to receive your order. Remember that the day of your order, holidays and weekends do not count as shipping days.
UPS Priority Guaranteed within 4 Business Days
UPS Expedited Guaranteed in 3 Business Days
UPS Express Guaranteed in 2 Business Days
UPS Overnight Guaranteed in 1 Business Day
Shipping Example: If you place an order on Friday by 2 p.m. ET via Express your order will ship on Friday and you will receive your order on Tuesday.
If you still have questions, please email us at Service@littlegraduates.com or call us at 877-780-3570.
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How are shipping charges determined?
Shipping charges are determined by the dollar amount of your order, the shipping method you select, and your location. Heavily populated cities have a lower shipping charge due to the number of shipments that are delivered to that area on a daily basis. In order to receive estimated shipping charges, please add the items to your cart, go to the bottom of the checkout page, enter your zip code, and hit apply.
$ Amount of Order
$0.01 - 15.00
|$15.01 - 25.00||
|$25.01 - 50.00||
|$50.01 - 75.00||
|$75.01 - 100.00||
|$100.01 - $150.00||
|$150.01 - 200.00||
|$200.01 - 250.00||
|$250.01 - 300.00||
*A $5.99 handling fee will be added to every order
When will I receive my order?
We use real-time inventory which means that if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All orders placed by 2 p.m. eastern time ship the same business day. We ship via UPS and offer a variety of shipping options, so that you can have your order when you want it. Delivery time depends on where you live and what shipping method you select. Please remember the following information regarding shipping time:
If you do not see an answer to a question that you have please email us at Service@littlegraduates.com or you can call us at 877-780-3570.
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Exchange and Refund Policy
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Is my information safe and secure?
We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and secure. We will provide you with the most advanced and secure shopping experience possible which includes Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information. Our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard. We do not sell any of your information to any third parties.